Return Policy

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you take physical possession of the goods. To exercise the right of withdrawal, you must inform us by email, by means of a statement.

Opening hours Hardwood Discount UK - Every working day from 8.30 till 17.00 hours.
Our Advice Team; Joost, Tim, Marco, Tom and Manon, are ready for you.

You can also email us directly: info@hardwooddiscount.co.uk

  • Returning items is only possible under the following conditions:
  • Processed wood, i.e. wood where holes have been drilled or where cuts have been made, for example, cannot be returned
  • If items have not been custom-made for you
  • If the wood is not discoloured or has been subjected to other weather influences
  • Firmly packaged, preferably in original packaging. If this is not possible, use, for example, bubble wrap and make sure everything is bundled together
  • Provided with original labels and stickers if reasonably possible

Return shipments
We recommend always carefully opening the original packaging, so that you can (partially) use it again to return the order. You are responsible for the goods for the return shipment. We would like to ask you to leave the products unused and if possible in the original undamaged packaging. Make sure that the wood package is well protected, or covered, to prevent weather influences, store the wood always in a proper place.

If you withdraw from any order, and we have received the goods which are the subject of this order, we shall promptly reimburse your payment. You are liable for any diminished value of the goods. 

 

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