Guarantee

Our advisory team Joost, Marco, Tim, Tom and Manon are ready for you!
Email us at: info@hardwooddiscount.co.uk
Call our office in Hengelo : 0031 74 204 4631
Or WhatsApp directly to +31 6 82007036 (also in the evening and during the weekend)

On the hardwood, Larch, Douglas fir delivered by Hardhout Discount, a warranty is given for the duration of at least 1 year (if the warranty is longer, this is indicated per product). Our guarantee does not affect the legal guarantee to which the consumer is entitled. 

  • In addition to the manufacturer's warranty, our products come with a statutory warranty. Statutory guarantee means that a product must do what you as consumer may reasonably expect it to do.
  • We always refer to our assembly instructions to maintain your warranty. The correct use of garden wood prevents premature problems. In case of doubt you should call in a construction expert. Please note! The warranty will be invalidated if all our products are not installed correctly.
  • We advise our customers to use the garden wood immediately after delivery. After all, wood is a natural product. When stored in (warm) garages or in the sun, there is a chance of extreme functioning of the delivered wood. If you store the wood, please do so in an area where no rising damp can take place, preferably on a concrete floor, on grass or on sand, moisture will rise and cause your wood to deform. If hardwood is properly screwed/processed, deformation will almost no longer occur.
  • Your guarantee is invalidated if articles are used in a way for which they are not intended and in the event of normal wear and tear (such as the deck and ageing of wood through UV radiation). To maintain the warranty, all structures (such as fences, decking, shoring) are to be made only from materials from Hardhout Discount. Our products are intended for the private market and not for industrial applications.
  • When processing garden wood products (such as gazebos, decking, fences, shoring and roofing), the underlying soil is often the basis. We recommend always consulting a soil specialist and/or your local authority before building. The step-by-step plans / construction tips on the site include general assembly advice and rules for processing the garden wood products. Specifically (locally) occurring weak clay / sand layers, elevated soil and / or oxidising peat layers and the like can (in time) cause damage to the mentioned structures. Any liability in this respect and/or compensation of costs after damage is therefore excluded by us within the guarantee. Subsidence of a made platform or a placed garden house, roofing or fence is at your own risk.
  • You cannot appeal to the guarantee when the defect has arisen as a result of incorrect assembly, injudicious, improper use or when the product has been processed in an alternative application without our written or email permission. You may also not have made any changes and/or used the product for purposes for which it is not intended. You are also responsible at all times for calculations regarding load-bearing structures. Damage as a result of subsidence of the base of your construction is not covered by the guarantee. The oxidation of ironware is also not covered by the guarantee. Weather damage, including storm damage, is also not covered by the guarantee.
  • If we decide to make a payment, it is always the case that we only reimburse the items and not the third-party costs and assembly costs.
  • The guarantee period commences on the date of purchase. Therefore, always keep your invoice. Any additional costs or costs for assembly or disassembly are not reimbursed by Harhout Discount. 
  • Hardhout Discount ensures that the products and / or services meet the contract, the specifications listed in the offer, the reasonable requirements of reliability and / or usability and at the date of the conclusion of the agreement existing legal provisions and / or government regulations.
  • The products delivered by Hardhout Discount may concern natural products. The natural products are subject to weathering and may therefore include cracks, tears and discoloration. Slight deviations in colour, thickness and quality do not mean that the delivered items do not meet the agreement. Read more details about the properties of wood on the page Properties of wood.
  • Damage to the items delivered may, however, occur as a result of subsidence of the ground or incorrect construction by the consumer. Damage resulting from the above is not covered by the warranty and Hardhout Discount is not obliged to pay compensation for such damage.
  • Hardhout Discount is not obliged to pay any direct or indirect compensation to the consumer or others, unless there is intent or gross negligence on the part of Hardhout Discount or unless there is a non-conformity. This is subject to the Home Shopping Terms and Conditions in Article 12 and Article 7:17 of the Dutch Civil Code.
  • If Hardhout Discount, for whatever reason, is bound to compensate any damage, the compensation will not exceed an amount equal to the invoice value with respect to the product which caused the damage.
  • The consumer is obliged to indemnify Hardhout Discount against any claims by third parties in connection with the execution of the contract against Hardhout Discount, insofar as the law does not preclude that the relevant damage and costs are for the consumer.
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